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These General Terms and Conditions determine the conditions of use of www.pierrefabreoralcare-lb.com website (hereinafter referred to as the "Website") which the end user (hereinafter referred to as the "User" and/or "You") expressly and/or tacitly accepts when consulting this Website.

If the User does not accept these Terms and Conditions, then she/he will not be able to access the Website. If the User is minor under age, they undertake to consult the Website only in the presence of their parents or guardians who have previously accepted these Terms and Conditions, and their access to the Website shall be deemed as being an express acceptance of their parents and/or guardians of these Terms and Conditions.

These General Terms and Conditions may be modified at any time at the sole discretion of “Pierre Fabre Médicament”, or any of its affiliates, subsidiaries, representative offices, or sister companies (altogether hereinafter referred to as "PFM") without any prior notification. All the amended Terms and Conditions shall be immediately effective when posted on the Website. Therefore, they rule and govern any and all subsequent use of the Website, the previous uses being ruled by the Terms and Conditions which were valid and applicable at the date of such use.

These General Terms and Conditions are governed by and interpreted in accordance with the Lebanese laws, especially the law number 81 dated October 18th, 2018 related to electronic transactions and personal data, and the law number 75 dated April 3rd, 1999 related to the protection of literary and artistic property.


The Website is available under certain conditions, which the User is deemed, by simply accessing the Website, to have carefully read and fully accepted.

Use and consultation of the Website is restricted to personal and non-commercial purposes. The User agrees not to use all or part of the Website for illicit purposes (which include, without limitation, copyright and other proprietary rights violation) or for purposes that are contrary to these Terms and Conditions of use.

By consulting the Website, the User agrees to respect the Terms and Conditions of use, as displayed at the date on which the Website is visited.


The Website has been created to provide the User with informational and educational material on health in general and oral care in particular, and to provide information about the products of the PIERRE FABRE ORAL CARE® brand (such as therapeutic indications, mechanisms of action, etc…).

Some of the products of the PIERRE FABRE ORAL CARE® brand are subject to specific regulations. Therefore, the Website is divided and segregated into two distinct parts, clearly and legibly identified for the User: (1) ranges of health care products with marketing authorization, complying with regulations regarding medication, and (2) ranges of health care products outside the marketing authorization scheme.

All the provisions contained in this Website do not constitute a contractual offer. This Website (i) publishes non-contractual information with a view to provide educational information on health, describing all of the products of the PIERRE FABRE ORAL CARE® brand, and (ii) is not dedicated to any trade purpose such as directly offering products or services for sale.

Insofar as this Website is updated taking all activities into account, some information or announcements may no longer be in effect at the time at which they are posted, or may simply have become outdated.

PFM cannot guarantee, despite making every possible effort to that effect, that all information or news displayed on this Website will always be completely up to date, or be covering all possible cases and contraindications.


Registration is not compulsory for this Website in order to consult its contents. Nonetheless, by simply using the Website, the User will be deemed (i) having read and accepted these Terms and Conditions, and (ii) having accepted to communicate her/his personal data exclusively for the purposes herein set out and as further detailed herebelow.

PFM will never require the User to communicate personal data with regard to the part devoted to health care products with marketing authorization on the Website.

Notwithstanding the foregoing, in order to take advantage of promotional and/or customer loyalty operations, exclusively for health care products outside the marketing authorization scheme, PFM may collect personal data regarding the User solely for the purpose of organizing said operations. This personal data will be processed automatically and may be intended for the purposes of contacting the User.

In accordance with the provisions of the Lebanese law no. 81/2018 dated October 18th, 2018, the User is hereby informed that they have the right to access, oppose, correct and remove their personal data, if, when and as communicated and uploaded on this Website. In order to exercise these rights, the User shall simply send a request to PFM at the following address: info@pierrefabreoralcare-lb.com.   

Subject to having received prior express consent from the User when collecting personal data, PFM may send the User direct marketing material by email and/or may have reason to transfer data about the User to the service provider of its choice, for the sole purposes of organizing promotional operations and, in particular, giving gifts and/or reimbursements.

PFM undertakes to keep confidential the personal data transmitted by the User as they use the Website.


Computer applications containing family health advice about products in PIERRE FABRE ORAL CARE® brand range and their associated conditions are made available to the User on the Website (hereafter referred to as the ‘Applications’).

PFM is not bound by any performance obligation but rather a best efforts obligation with respect to advice offered to the User on the Website.

PFM gives no expressed or implied guarantee and does not accept any liability relating to the use of this advice and of recommended products. Such advice is given for information only and must be confirmed by qualified health care professionals.

The User acknowledges and accepts that this information is to be used under their sole responsibility and control.

Consequently, consulting the sections of the Website in no way relieves the User of the need to obtain personalized advice from a doctor, a pharmacist or a health care professional, who are the only individuals qualified to provide the User with advice suited to their particular situation.

For further information and/or in case of doubt, the User may contact PFM at the following email address:


PFM may provide links to external websites and/or applications that may or may not belong to (i) the PIERRE FABRE Group of companies, and to the range of products with the PIERRE FABRE label, brand name or logo. These websites and/or applications are independent from the Website, and PFM does neither publish or check the sources and content of these websites and/or applications, nor their links with other websites and/or applications.

Links to these websites and/or applications do not, in any way whatsoever, constitute approval, confirmation or acceptance by PFM of the content of such websites and/or applications.

Consequently, PFM cannot be held liable for the content, products, services, advertising, cookies or any other elements of these websites and/or applications, nor for any damage or loss, whether proven or alleged, occurring as a direct result of or in relation to the use of the information, services or data available on these websites and/or applications.

No hypertext link to the Website may be created without prior written authorization of PFM. Authorization requests must be sent to the following contact address info@pierrefabreoralcare-lb.com.

Any unauthorized use of any hypertext or hyperlink related to this Website shall be punishable by law.

PFM undertakes to verify that the content of its Website complies with current Lebanese legislation.

PFM undertakes, in particular, to refrain from publishing any data that infringes the rights of third parties or that is violent, pornographic, libelous in nature or content and to refrain from publishing any illegal content, in particular content that is racist, xenophobic or pedophilic in nature or content or that is otherwise prejudicial to human dignity.

PFM does not guarantee the accuracy or comprehensiveness of the information provided on this Website, nor does it guarantee that such information and products are fit and/or constitute a plausible answer to all cases.

The documents that PFM posts in electronic format on this Website have been proofread several times; nonetheless, they may contain errors. Should the User find any such errors, they should notify PFM, via the following email address info@pierrefabreoralcare-lb.com.

PFM will make the corresponding corrections if they are warranted. In addition, published documents may have been updated between the time at which the User first views them and the time at which they are read. PFM offers no guarantee whatsoever that the information made available is accurate, complete, up to date and fit to all cases.

Despite the fact that PFM has taken all necessary measures to ensure the reliability of the information and services contained on this site, it may not be held liable for any mistakes, omissions, viruses or outcomes resulting from their misuse.

PFM may not be held liable for direct or indirect consequences and/or any damage resulting from malfunction or hacking of the Website.

PFM shall only be bound by a best efforts’ obligation.

PFM, and its directors or members of staff may not be held liable for:

  • any damage whatsoever resulting from connection or access to, or use of this Website; any damage resulting directly or indirectly from the consultation of this Website or from the use of the information it provides;
  • any direct or indirect damage resulting from using this Website, in particular, any operating, financial or commercial losses, or program or data destruction in any computer system, even if PFM has previously been informed of the possibility of such damage.

More generally, PFM offers no guarantee, express or implied, as regards all or part of the Website.

Users of the Website undertake not to introduce any virus or file of any kind that might adversely affect the running of the Website, whether intentionally or unintentionally; in such an event they alone shall be fully civilly and criminally liable of all the damages and losses caused by such an act to PFM or any other third party.

Wishing to be fair to all Users, PFM may institute legal proceedings against any dishonest Users.

The User declares and guarantees that they are entirely familiar with the features and constraints of the Internet, and in particular are aware that the transmission of data and information over the Internet is never fully reliable from a technical standpoint, as information is exchanged via heterogeneous networks offering different technical characteristics and capabilities that can occasionally disrupt or prevent access.

PFM strives to ensure that the pages of this Website are accessible seven days a week and 24 hours a day but is not bound by any obligation in this respect. Access to the Website may therefore be interrupted, inter alia, for maintenance and updating purposes. PFM also reserves the right to modify, suspend or even end or terminate the publication of all or part of this Website’s content, in particular links to other websites, at any time and without prior notice. PFM cannot under any circumstances be held liable for any such interruptions or any consequences thereof suffered by the User or any third party.

Under no circumstances may the Website be held liable for any loss of data or any deterioration incurred in relation to such data. No information or advice provided by the Website may be interpreted as constituting any kind of guarantee.

Since the Internet is an open network, PFM cannot guarantee that data will not be fraudulently accessed by a third party. PFM does not control the risks relating to the Internet and the way it operates. The User should be aware that there may be risks of isolated data loss or impaired confidentiality of data transferred via this network.


No provision contained in the Website shall imply the transfer of any property or proprietary right related to the Website to the User or to any third party whatsoever. The User is only granted a license to use the Website, free of charge, on a non-exclusive basis and for their private use.

For this reason, Users are prohibited from copying or reproducing all or part of these Applications by any means whatsoever and on any existing or future medium, from altering or translating the content of the Website or the Applications, into any other language, or from representing the Application by any means whatsoever.

All of the content of this Website and each of its individual elements (all product names or brands mentioned, architecture, texts, photographs, images, films, illustrations, etc.) are the exclusive property of PFM or its parent companies or technical service providers and is covered by Lebanese legislation and international copyright law and intellectual property rights in general.

PFM also informs the User that photographs, or distinguishing signs may also constitute intellectual property rights.

The reproduction of all or part of this Website on any electronic medium whatsoever is strictly prohibited unless specifically authorized by the Website's publisher.

The trademarks and logos used on this Website have been duly registered and inter alia, at the Lebanese Ministry of Economy and Trade, in the name of PFM; therefore, their reproduction in any manner whatsoever constitutes an infringement of proprietary rights punishable under the Lebanese laws.

All PFM rights related to the Website or to its content are reserved, including visual, photographic, iconographic or other representations, and in accordance with the provisions of the Lebanese intellectual property law, any representation or reproduction that is not specifically authorized, whether full or partial and by any process whatsoever, is illegal and constitutes an infringement punishable as stipulated in the aforementioned law.


A ‘cookie’ is a small computer file representing a block of digital data sent to your browser by a web server and stored on the hard disk of your computer, your digital tablet or your telephone (hereafter collectively termed ‘the Equipment’).

Some cookies may contain private information that will identify you as a physical User and/or identify your Equipment. They allow the Website to identify the parts of our activity which interest you and thus provide you with content that is likely to match your interests.

In particular, the Website makes use of cookies in order to collect statistics (e.g. an estimate of the number of Website visits, the geographical regions in which the Users are located), in order to improve the operation of the Website and your browsing experience (e.g. to prioritize or optimize our Website for a particular type of browser and type of color display) and to ensure browsing security, especially by counteracting fraud and spam email.

Third-party cookies may also be stored on your Equipment and are aimed at personalizing and/or improving the content, including advertising, which may be used during your browsing session. Depending on the medium, various third-party cookies may be stored, in particular:

  • Social network cookies may be installed on your equipment when you make use of one of our media on which content from social networks is published. Please take note of the policy regarding the management of such social network cookies on the websites of the social networks concerned.
  • Flash® cookies are files stored by the Flash® software installed to display dynamic objects such as animated graphics or video sequences. Thus Flash® cookies may be installed when using the Flash® application. Please take note of the policy regarding the management of Flash® cookies on the website of the software publishing company.
  • Targeting cookies defined by a third party such as an advertiser may be used to display advertisements that are better targeted for you or your interests. For example, you may be presented with advertisements for our products when you visit other websites. They can also be used to limit the number of times an advertisement is displayed and help assess the effectiveness of an advertising campaign. These cookies also trace your visits to different websites.

Moreover, we may place our own cookies onto media belonging to third parties who are our partners and who advertise our brands and/or our products. Such cookies are mainly intended to present you with content suited to your interests and to keep a record of visits to our content (including advertisements).

By continuing to browse our Website, you accept our use of cookies in accordance with the description given in this section.

Internet browsers are usually configured to accept cookies. You can of course object to their presence and refuse or delete them. To this end, it is possible to remove them from your Equipment by consulting the help page of the browser you are using, or by rejecting cookies by deactivating this feature in your browser.

Remember that if you use different Equipment in different locations, you should ensure that each browser is correctly configured for your cookie preferences.

You may amend your settings regarding the acceptance or refusal of our cookies at any time.

Please note that, if you deactivate the cookies, certain Website content will become inaccessible to you and you may therefore not necessarily have access to all the functions of this Website.


In the event that any provision of these General Terms and Conditions of Use becomes invalid or if they should prove to contain any omission, the provision in question will be replaced by another provision, not containing such invalid, erroneous or omitted content, which resembles the original provision as closely as possible from a legal standpoint.

If the User is not satisfied with all or part of the Website, or if the User does not agree with these General Terms and Conditions of Use, their only remedy is to discontinue use of the Website.

Browsing the Website, or using the Website in general, necessarily implies that the User has read these General Terms and Conditions of Use and fully agrees with them.

For any queries regarding these General Terms and Conditions of Use, or for any questions or comments regarding the Website, the User can contact PFM at the following address: info@pierrefabreoralcare-lb.com.  


These General Terms and Conditions of Use are governed by and interpreted in accordance with the laws of Lebanon.

Any dispute that may arise from the interpretation or implementation of these General Terms and Conditions of Use that cannot be resolved amicably will be submitted to the competent Lebanese Courts.


At PIERRE FABRE, we like to be available for our customers at all times. We are more than glad to answer your questions and receive your valuable feedback on the contact details below:


Lebanon-Sin El Fil Habtoor Round About

Marc 1 Building- 9th & 2nd floor

PO box: 90-1292

Tel. +961 1 494 736

Email: info@pierrefabreoralcare-lb.com